Home Return Policy

Return Policy

 

WITHDRAWAL: 
You have the right to return your order in whole or in part within a time-limit of 10 working days from the date you received it. In this case you shall solely bear the immediate cost of returning the product. 
In order to perform your right of withdrawal, you need to fill in and send us . You should return the product in the perfect condition in which you received it, by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.
 In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days for the date we shall receive the product. If the reason for returning a product lies with a company’s error, STORYMOOD undertakes to deliver order again at the shipping address you specified at the company’s own expense. If customers wish to return an order where it is not the company’s fault, then they shall bear the relevant courier cost. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request. 



 

RIGHT OF REPLACEMENT: 
The company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company’s error, then the company shall bear the relevant return cost.



 

GUIDE ON PRODUCT RETURNS
: as necessary condition, the product shall be in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags)
•    when returning an item, you need to fill in and send us the “return form” that you can find here within the exclusive time limit of  ten (10) days.



 

ATTENTION
: For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, tights and earrings.
 All products returned to STORYMOOD storage room undergo meticulous quality control.
 For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’ s package is intact so as to detect any apparent faults. In case fault is detected in a returned product  during quality control, the company undertakes to contact consumers in order to resolve the issue. 

In case you wish to return any purchased products, you need to send the products to be returned to the following address:



 

storymood:  P.O BOX 70934 ,Voula - 
Athens, 
Greece